Our Privacy Policy - your rights, your information and how we use it

B&M is committed to protecting your personal information.

Our Privacy Policy contains important information about what personal details we collect, what we do with that information, who we may share it with and why and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy, so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed, we will contact you to let you know.

This version of our Privacy Policy was last updated 24th May 2018.

Who we are

B&M Design & Advertising Limited is a full service design and advertising agency based at The Carriage House, School Road, Ardington, Wantage Oxfordshire OX12 8PQ.

How to contact us

Either by post to the following address: B&M, The Carriage House, School Road, Ardington, Wantage Oxfordshire OX12 8PQ or via email: info@bm-group.co.uk

Information we collect and use

Information about you that we collect and use can include:

Where we collect your information

We may collect your personal information directly from you or from a variety of sources, including:

We may also collect personal information on you from places such as business directories and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address) or to give better contact information if we are unable to contact you directly.

What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

Who we may share your information with

We may share your information with third parties for the reasons outlined in 'What we collect’ and use your information for.

These third parties include:

We may disclose your personal information to third parties:

Where your information is processed

The majority of your information is processed in the UK and European Economic Area (EEA). However, some of your information may be processed by us or the one of our business partners we work with outside of the EEA to facilitate the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

Where we have given you (or where you have chosen) a password which enables you to access certain relevant data, you are responsible for keeping this password confidential and we ask you to not share it with anyone. 

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Your information is protected by good practice controls designed to minimise loss or damage through accident, negligence or deliberate actions.

Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer, normally a minimum of 5 years.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

We will keep artwork files for a minimum of 5 year (or other timing as specified) and then us to dispose of in a manner that is in accordance with current regulations.

Your individual rights

You have several rights in relation to how B&M uses your information. They are:

Right to be informed
You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy. 
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request information removal
You can ask for your information to be deleted or removed if there is not a compelling or legal reason for B&M to retain it.
Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to object
You can object to B&M processing your personal information where it’s based on our legitimate interests, for direct marketing and if we were using it for research and statistics.

How to make a complaint
We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please email the Data Protection Officer at info@bm-group.co.uk and we will do our utmost to make things right.

If you are still unhappy, you can complain to the Information Commissioner’s Office by clicking on the following link www.ico.org.uk